1 Who We Are
This Privacy Policy is issued by Urge Visionary, operating under the brand name Urge Visionary, a company registered in the United Arab Emirates.
We are the data controller responsible for the personal information you provide to us in connection with our immigration and visa processing services.
- Email: info@urgevisionary.com
- Phone: +971 54 888 8573
- Location: ABN Business Victor Center,
DUBAI,UAE
2 Data We Collect
Depending on the service you require, we may collect the following categories of personal data:
| Category |
Examples |
| Identity Data |
Full name, date of birth, nationality, passport number, passport copies |
| Contact Data |
Email address, phone number, residential address |
| Professional Data |
Employment history, educational qualifications, professional certifications |
| Financial Data |
Bank statements, proof of funds (where required for visa applications) |
| Application Data |
Visa type, destination country, application status, correspondence records |
| Technical Data |
IP address, browser type, pages visited (collected via website cookies) |
3 How We Collect Your Data
We collect personal data through the following means:
- Direct submission: When you fill out a contact or application form on our website, send us an email, or provide documents during consultation
- In-person or phone consultation: Information you share verbally or via messaging during your engagement with our team
- Automated technologies: Cookies and similar tracking technologies when you browse our website (see Section 10)
- Third parties: In limited cases, from employers, embassies, or other parties involved in processing your application
4 How We Use Your Data
We use your personal data for the following purposes:
- To assess your eligibility and provide immigration consultancy
- To prepare, complete, and submit your visa or work permit application
- To communicate with you regarding your application status and updates
- To process payments and maintain financial records
- To comply with legal obligations under UAE law
- To improve our services and website experience
- To send you relevant service-related communications (you may opt out at any time)
We do not use your data for automated decision-making or profiling.
5 Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract performance: Processing is necessary to deliver the services you have engaged us for
- Legal obligation: Where we are required to process data to comply with applicable UAE laws and regulations
- Legitimate interests: To operate and improve our business, provided your interests do not override ours
- Consent: Where you have explicitly provided consent, such as for marketing communications
6 Data Sharing
We do not sell, rent, or trade your personal data. We may share your data only in the following circumstances:
- Embassies and immigration authorities: As required to process your application in the destination country
- Employers or sponsors: Where their involvement is required as part of the visa process, with your consent
- Service providers: Trusted third-party providers who assist us in delivering our services (e.g., secure document storage), under strict confidentiality agreements
- Legal authorities: Where we are legally required or compelled by a court order
Any third party that receives your data is contractually required to handle it in accordance with applicable data protection laws and only for the specified purpose.
7 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
As a general guideline:
- Client application data is retained for a minimum of 5 years following the completion of services
- Financial records are retained for 7 years in compliance with UAE commercial regulations
- Marketing consent records are retained until you withdraw consent
After the applicable retention period, data is securely deleted or anonymised.
8 Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
- Encrypted storage and transmission of sensitive documents
- Restricted access to personal data on a need-to-know basis
- Regular review of our data handling and security practices
- Secure deletion procedures for data no longer required
While we take all reasonable precautions, no system is completely secure. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authority in accordance with applicable law.
9 Your Rights
Under applicable data protection laws, you have the following rights with respect to your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your data, subject to legal retention obligations
- Restriction: Request that we limit the processing of your data in certain circumstances
- Portability: Request transfer of your data to another service provider where technically feasible
- Objection: Object to the processing of your data for direct marketing or legitimate interest purposes
- Withdraw consent: Withdraw previously given consent at any time without affecting prior processing
To exercise any of these rights, contact us at info@urgevisionary.com. We will respond within 30 days.
10 Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Essential cookies: Required for the website to function correctly. These cannot be disabled.
- Analytics cookies: Help us understand how visitors use our website so we can improve it (e.g., page views, time on site). These are anonymous and do not identify you personally.
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of the website.
11 Third-Party Links
Our website may contain links to third-party websites (such as embassy portals or government immigration sites). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any external site you visit.
12 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised effective date.
We encourage you to review this page periodically. For significant changes, we will notify you via email where we hold your contact information.
13 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our data protection team:
- Company: Urge Visionary
- Email: info@urgevisionary.com
- Phone: +971 54 888 8573
- Location: ABN Business Victor Center,
DUBAI,UAE
You also have the right to lodge a complaint with the relevant supervisory authority in the UAE if you believe your data has been handled unlawfully.